Joshua and Chris, our installers were excellent. Very courteous and professional even though the installation was a challenge due to restricted space for our new air handler. Both were patient and did everything to make sure all was completed & running properly and left our home as if they were never there after a very long day. Highly recommend these installers. Thank you gentlemen.
Jason Peck our tech/sales person was very knowledgeable in helping us to select our new system. He wasn’t pushy and was patient when we had many questions & answered each one. He knew how to get the new air handler in its tight space. His years of experience in the field are very much apparent. Thank you.
The new system seems to be working beautifully and we already notice a difference in its ability to maintain the house temperature setting. It’s much quieter and not running every 15 minutes.
We have been customers for nearly 5 years and even though pricing was higher than some other estimates, we chose One Hour as their service has always been excellent and we put that on top of our requirements when making the decision to purchase this major investment.
Jason was AWESOME! Right on time, clean and very polite. He made friends with my dogs, which is very impressive. He took the time to explain how the thermostat worked, how he programed it and the difference between comfort vs economy settings to my wife, who appreciated being spoken to as the intelligent woman that she is.
He went above and beyond by also checking our outside unit and letting us know the year of it.
Great job, great company and Jason was an outstanding technician.
I will definitely use them again and would highly recommend Myrtle Beach's One Hour Heat and Air.
The two gentlemen were on time and people friendly! I immediately felt comfortable with the both of them. Job was finished in an amazingly quick time with all they had to do. Felt good to come home to a cool house! I would highly recommend this company to anyone!!!!
Called and was able to get service the very next day. I set up a service agreement for annual maintenance and discounted service with Dawn in the office. She was very kind and professional. I live out of state, and it is important that I feel my needs are competently addressed and that I don’t feel swindled. I definitely was in good hands. When Paul came out, he identified a repeated problem I have had over the past few years in my brand new home, and fixed it. I’m hopeful it’s for good this time. He provided a very detailed and thorough explanation of the problem that I intend to submit to the Builders. He was professional, on time and courteous.
Once scheduled, you receive an e-mail confirmation with the picture of the technician assigned. The Technician (Ivan) arrived as scheduled. He was professional, knowledgeable and efficient. He immediately determined the problem and promptly fixed my air conditioner. I would definitely recommend One Hour Heating and Air Conditioning and be sure to ask for Ivan.