Todd Jones came by (on time) to provided a home comfort assessment. He wore a mask and gloves. He did a thorough assessment of the current system and the house. He explained the quality guarantees the company provides and then discussed a variety of units that would be suitable for my house. We also discussed financing. I was thoroughly impressed with Todd and he answered all my questions. After I have researched the systems he suggested, I will make my purchase decision. This was a worthwhile and pleasant experience.
Jason and his partner, Cody (hope I remembered his name correctly) arrived on time, wore masks and worked through the day to get my new unit installed. They could not have been any more professional. I'm so pleased with the follow up call from Carlos and Dalton for coming by to ease my mind on a small issue, he quickly took care of. If you are looking for any AC repairs or a new unit, look no further as One Hour is a company you can trust and feel comfortable in your home.
Brandon was very professional in his service with checking my unit.
He explained everything to me in detail and even sent me a photo of the problem. He was very good in explaining what was wrong with my unit and gave me some options to think about.
Robert was very personable and very professional. We appreciated how he diagnosed the problem right away and fixed it just as quickly. We’re very pleased. Thank you!
I discovered One Hour b/c I was wanting my ducts sealed using their AeroSeal system. Since our HVAC system is over 20 years old and has old refrigerant I asked them to go ahead and price us to switch that out as well. Corey came out and spent several hours completing a very thorough review of our home (including load calculations to properly size the system) and then went over multiple options with me.
The price of a HVAC changeout + the duct sealing was never going to be "cheap", so I went ahead and priced checked them against another reputable company in town. One Hour offered the HVAC changeout of the same efficiency unit, the duct clean/seal, a UV light in the HVAC, Nest Thermostat, and a 10 year warranty at what I considered a very reasonable price compared to the other company and what I researched online.
They were able to install the next week and sent two guys out (Roger and Victor) who worked from 9:30 am (they drove up from Myrtle Beach) until 7:30 at night. Our house was built in '41 and has a very tight attic (see attached pic). In all honesty, I don't know how they were even able to physically switch out the system with how tight it is. I went up just to see how badly the insulation was messed up and incredibly it looked fine. I was very impressed with their work ethic, knowledge, and how respectful they were to me and my house. Every time they came in the house they put shoe covers on and cleaned up after they finished up.
Bryan and his partner just left after sealing up our duct work and they too did a great job and were very respectful of my home. They were able to reduce our duct leakage by 73%!
Next up is the HVAC and Electrical inspector that One Hour scheduled on my behalf.
While I was not looking forward to this changeout and sealing, the folks at One Hour made this process a much more positive experience. I would definitely recommend them.