Jason Peck was totally awesome. He did a great job explaining everything to my husband and I. His service on our units were impeccable. Also we did need a new unit and he took the time to explain exactly everything about the unit the different features and we ended up buying one. Very positive and pleasant person.
Juan Vega and helper came on Sat to install our new unit and they did a wonderful job. Both were very polite and worked their butts off. They worked consistently through the day and worked hard. Great personalities they had and were very positive and pleasant.
Shawn McGuire and helper came to do our duct cleaning and did a great job. Very punctual, polite, professional and the service was done without a hitch. They both worked their butts off. Very pleasant team.
I discovered One Hour b/c I was wanting my ducts sealed using their AeroSeal system. Since our HVAC system is over 20 years old and has old refrigerant I asked them to go ahead and price us to switch that out as well. Corey came out and spent several hours completing a very thorough review of our home (including load calculations to properly size the system) and then went over multiple options with me.
The price of a HVAC changeout + the duct sealing was never going to be "cheap", so I went ahead and priced checked them against another reputable company in town. One Hour offered the HVAC changeout of the same efficiency unit, the duct clean/seal, a UV light in the HVAC, Nest Thermostat, and a 10 year warranty at what I considered a very reasonable price compared to the other company and what I researched online.
They were able to install the next week and sent two guys out (Roger and Victor) who worked from 9:30 am (they drove up from Myrtle Beach) until 7:30 at night. Our house was built in '41 and has a very tight attic (see attached pic). In all honesty, I don't know how they were even able to physically switch out the system with how tight it is. I went up just to see how badly the insulation was messed up and incredibly it looked fine. I was very impressed with their work ethic, knowledge, and how respectful they were to me and my house. Every time they came in the house they put shoe covers on and cleaned up after they finished up.
Bryan and his partner just left after sealing up our duct work and they too did a great job and were very respectful of my home. They were able to reduce our duct leakage by 73%!
Next up is the HVAC and Electrical inspector that One Hour scheduled on my behalf.
While I was not looking forward to this changeout and sealing, the folks at One Hour made this process a much more positive experience. I would definitely recommend them.
Kevin was an excellent technician. He was knowledgeable and professional. Our system was 17 years old and had not been serviced in a long time. Kevin took additional time to clean the system and explain to us what he noticed.
Mark provided us with a variety of options for a new unit. He was knowledgeable and took time explaining each option. We appreciate his professional manner and ability to help us select the best unit for us.
Juan worked diligently throughout the day, he was neat, clean and conscientious, he had answers for all of our questions, he was working in a small space, but did not let that hinder his installation. His polite manner was appreciated.
Matt was busy outside, and helpful throughout the day, his work area was left clean, he had knowledgable answers to any questions we had, and was pleasant and courteous.
Kevin Duffy was fantastic. He was very knowledgeable and informative. He went above and beyond to make sure that my AC system was running perfectly and informed me that I needed a new system soon. I will be getting a new system through this company because of Kevin.
Update. Jon Helsabeck came by one day after I had the maintenance performed by Kevin. Jon was also very knowledgeable and very informative. This company's standards for their employees and the way that they take care of veterans in the community is unprecedented and should be mirrored across the board. I will absolutely be buying a unit from Jon. This is some of the best customer service I've ever seen. Thank you all for everything that you have done.
Willie Simmons is an excellent repair technician. He was very thorough and provided us with detailed explanation as to what will be done and his recommendations.
Willie is very professional, punctual, friendly and, most importantly, very knowledgeable with his field of expertise. He also has a sense of humor which is a delight.
We would like him to be our repair tech each time we need service.
He is truly a great asset to your company!