I just had One Hour installed a new AC unit. I asked them to add a vent to my inclosed sunroom. I wasn't home. When I came home yesterday this is what I found. They didn't even clean up.
Where do I start. Had service folks come out to service AC unit. Gentlemen told me that it need a lot of repairs and tried to sell me a plan and what the cost would be to repair. The total for repair was about 4500. Unit is old and not with to repair. So I asked what the cost of new unit was. Another representative came and gave me a quote which was fair. Company was able to come the following week to install. That’s when the disaster started. The unit was installed but there was a fair amount of damage done to the house in which the installers never mentioned to my wife who was there the whole day. Molding damaged, furniture damaged, new epoxy floor damaged, breaker panel dropped and damaged. And some of the duct work was improperly installed. I called company about this and some of the repairs were done. Took forever to get these things done. Unfortunately the epoxy floor still not repaired. Every time I call same old song and dance. If you break something or damage something let the consumer know. Just poor business on there part.
I can not even explain how much I appreciate the service and work ethic of the two specialists that came to my house today. Ryan and Chris were bot extremely polite and very professional. The treated me like a friend, not just a customer. They explained everything they were doing and did an amazing job. The attention to detail is unmatched! Great company, great service and outstanding workers! Thank you!
This is a great company with excellent professional employees. They were on time and worked diligently to complete our installation. When they finished, the airflow coming inside our house was better than it has ever been in the last 18 years that we have lived here. I will definitely continue to use this company for all of our heating and air needs. I would definitely recommend them to anyone.
The service technician - Kaleb - arrived on time, was well versed with the requirements specified under my particular service agreement, worked efficiently to complete the job, took care to keep everything clean and orderly, and overall did a great job!
I am VERY pleased with my experience with One Hour Heating and Air since purchasing a replacement HVAC system from them. I like the fact that as part of the contract they conduct this annual service/equipment inspection.
Overall, I couldn't ask for a better service call or a better service technician.