Antonio, like Ray, was a top notch technician who serviced our air conditioning units today. He was personable, thoughtful, and well prepared to handle the full range of work that needed to be done. He graciously took the time to answer all of our questions and asked, before leaving, if there was anything else he could do for us. He never gave us the feeling that he had to rush to his next appointment and that we were holding him up. Thank you, One Hour, for hiring such knowledgeable, conscientious, and exceptional employees! Bonny and Helen
Todd was professional, thorough, and nice. He explained things so I could grasp the concepts and no question I asked seemed too exhausting. We were given options and were able to make choices to fit our needs/budget without any pressure at all. I appreciate his demeanor and tact with my family and even our obnoxious dog. Thank you, Todd.
As a previous service tech I can be skeptical and critical when it comes to service work being performed on my home. Finally I have found a reputable company that has exceptional employees to come work on my heating and air system. Jason from One Hour Air came to my house to perform the ac rejuvenation to my system. Jason was prompt, professional and very knowledgeable. Jason had no problem taking the time to explain everything he was doing and answer any questions I had. I feel completely comfortable having Jason from One Hour Air do service work on my home. I definitely recommend One Hour Heating and Air to anyone who is in need of a system check or a complete system replacement.
Excellent experience! Truly a local company that cares about our community. Brenda scheduled the appointment and made that process so easy. I really appreciated receiving a phone call from Ivan when he was on his way, and even received a text with his picture so that my family knew who to expect at the door. He was very professional and knowledgeable, and even wore shoe covers inside our house. He thoroughly explained the issue and repaired our air conditioner so that it was cooling again before he left. We highly recommend One Hour and will benefit from their services again in the future. We love the billboards and commercials! Job well done, One Hour. We appreciate all you did for our family and continue to do for Myrtle Beach!
Wow, what can I say on a 90 degree day except Thank God for One Hour Heating and Air Conditioning . We had a contract situation that arose from a previous HVAC company which One Hour bought out. Our Tech Zachary P went way beyond what the normal consumer would have believed. He waited outside our condo while I was able to resolve the issue with his Supervisor Russell whom also went far beyond my expectations. We were both able to resolve the issue and get the work done after listening to each others point of view. (Would be great if our government would practice the procedure). He was professional and convinced me to sign up for their "Comfort Club" which includes many of repair and replace items that were not part of our original contract. As for Zachary, he not only was able to get us back to cool but explained all facets of his work to me. Some people would say they don't want to hear the long story. For me, the short story doesn't let me know what is needed. He was a great communicator. Thank you Zachary and thank you Russell. Looking forward to a long convenient and happy relationship with your company. Loyalty is earned. One Hour Heating and Air Conditioning earned my Loyalty today.