Excellent experience! Truly a local company that cares about our community. Brenda scheduled the appointment and made that process so easy. I really appreciated receiving a phone call from Ivan when he was on his way, and even received a text with his picture so that my family knew who to expect at the door. He was very professional and knowledgeable, and even wore shoe covers inside our house. He thoroughly explained the issue and repaired our air conditioner so that it was cooling again before he left. We highly recommend One Hour and will benefit from their services again in the future. We love the billboards and commercials! Job well done, One Hour. We appreciate all you did for our family and continue to do for Myrtle Beach!
Jason was great. After a tough start Jason Came in to finish the install of my new A/C Heater unit.
I had One Hour install a new A/C heater system in my condo. during the installation there was a major water leak. One Hour called to get the water cleaned up and my house dried out. Russell assured me that day that One Hour would make things right. Very true to his words. Covered my out of pocket expenses and covered the cost for the new unit. There word is worth everything. I highly recommend One Hour Heating & Air Conditioning. When they say they will do it they do it. Excellent customer service.
Jason came out with the air filter for my unit and also put some more insulation around a valve. Excellent work and knowledge. Very enjoyable to have working here.
Once again One Hour Heating & Air Conditioning is true to their word.
Joshua and Chris, our installers were excellent. Very courteous and professional even though the installation was a challenge due to restricted space for our new air handler. Both were patient and did everything to make sure all was completed & running properly and left our home as if they were never there after a very long day. Highly recommend these installers. Thank you gentlemen.
Jason Peck our tech/sales person was very knowledgeable in helping us to select our new system. He wasn’t pushy and was patient when we had many questions & answered each one. He knew how to get the new air handler in its tight space. His years of experience in the field are very much apparent. Thank you.
The new system seems to be working beautifully and we already notice a difference in its ability to maintain the house temperature setting. It’s much quieter and not running every 15 minutes.
We have been customers for nearly 5 years and even though pricing was higher than some other estimates, we chose One Hour as their service has always been excellent and we put that on top of our requirements when making the decision to purchase this major investment.
They did a great job today. They were very friendly and professional. The house was left clean and they put everything back exactly as it was that they had to move. They were even very mindful of being sure my cat wasn't let out. She didn't like all the noise they had to make. But, she'll get over it. Great job guys!
The whole experience has been great. The receptionist was pleasant to talk to and was very helpful to get someone out quickly. Todd was my technician today. He is very nice and polite. He knows what he's doing and dives right in to get the job done. He explained everything very clearly and was more than happy to answer any questions that I had. They also offer discounts for our veterans, law enforcement and others which I was very happy to hear about since I have so many veterans in my family. I am very happy to support a business that in turn supports our troops and first responders! Keep up the good work One Hour!