The Technicians (Shawn & Maurice) were extremely polite, diligent about putting on their “slippers” while in the house, were extremely friendly, capable and definitely competent. It was almost a joy having them around (including all the talking I did with Shawn about our fishing experiences – of which there were many). They are truly nice people and are to be commended. Last but not least, my system now works so much better that I actually had to turn my AC up to a higher number because my house got too chilly!! Wow… THANKS again.