These folks are great! Fast friendly service. We found One-Hour when our our old AC/Heat Pump was dying. Rick was our tech and he kept it going for over a year until it started leaking Freon. ($$$)
We limped along for a while but we knew it was time. I had kept Rick's card so I called him on his cell phone. He got us a great price and it was installed the next day!
We are One-Hour "true believers". We signed up for the "club" membership too. Now I get 2 system checks a year at no additional charge. Every tech they send has been great. Hats off to the very nice ladies in the office, along with Rick, Ben our installer, and Mo who came the other day.
If One-Hour is coming to your home or business be confident that they will send a pro and they will work with you to come up with the best solution.
We have been using 1 hr air for several years now. We highly recommend 1 hr air. They always come when they say they will. Every one of the technicians and customer service representatives have been very helpful.
It was time for our 6 months service with 1 hr air this morning. Bob the technician was right on time. Very respectful and extremely knowledgeable. Bob was here right when he said he would be.
Bob explained everything that he did and took the time to answer all of our questions. If possible we will request Bob in the future. If not, any of their technicians are Great!
For a very small monthly service fee 1hr air gives you piece of mind. Thank you 1 hr air for great service.
One Hour and their tech Rick are incredible! They have earned my commitment as a customer. Our Ocean Isle Beach house heat pump had been used very little but was out of warranty when it developed a Freon leak. Two different reputable local HVAC companies thoroughly examined the system, and both said that I needed the unit replaced (at considerable expense). I contacted One Hour, and Rick promptly responded. He advised that I should be able to get a lot more life out of it, and doggedly worked on finding the leak. Using his long years of experience, he checked areas that were likely to have leaks but difficult to discover. HE FOUND IT! Rick also serviced the system, and placed us in their Heroes Program which gave me an immediate discount; free routine inspections; discounts on future work; and more. I live in Charlotte, and handled everything with One Hour by phone which was a huge convenience. I only write reviews if a company is really bad or really good. You obviously know which category One Hour is on my list.
Technician Mr. Morris was outstanding. Very knowledgeable and very nice. We have a service plan with One Hour to get 2 system tune ups a year and I'm always glad to see Mr. Morris if he's the one who arrives. He's a true professional and gives a detailed report of his visit along with any suggestions for minimizing maintenance costs in the future. He truly cares about Customer Service and it shows in his work. I appreciate his work ethic and being able to trust that when he finishes a job, it's done right.
Fast service. I was melting from the heat. I called One Hour and they had someone here right away. It was so much fun talking to everyone. I loved my repair man. He fixed it within 15 minutes and didn't try to sell me anything I didn't need. It was a pure pleasure to work with all of them. They are the only people I will call for my heating and cooling.
Maurice and Theresa
David and Cherie Mumford
Elizabeth P. – James Island, SC
Vicky H. – Summerville, SC
Mary M. – Charleston, SC
Lawrence S. – Mount Pleasant, SC
Richard S. – Myrtle Beach, SC
Rich D. – Little River, SC
Annette & Richie K. – Myrtle Beach, SC
Toni L. – Myrtle Beach, SC