Good, quick service. Very impressed with 2 out of 3 servicemen we have been in contact with. Rates are reasonable and they spend time explaining things to you . They are good at showing up when they say they will and always call to let you know when they are on their way. They do give you options on up-selling maintenance but do so professionally- no high pressure and something I do appreciate .I would recommend especially since it is hard to find someone dependable and that you can trust these days.
One Hour Heating & Air Conditioning came to give us an estimate for home and dryer vent cleaning. Brandon was very thorough & polite. He personally cleaned our dryer vent and checked our home vents. The heating & cooling vents were checked and found to be relatively clean. He personally cleaned the dryer vent from outside the house and lots of lint was extracted. All done at not cost, since my husband is a veteran. We were enrolled into the Heroes Club We are very pleased with this company,
As a rule, I don't do many if any online ratings and reviews, but I am making an exception today. I am retired military and a new One Hour customer and part of their vet program, which is pro-American and pro-veteran. Today Mr. Steve Galloway from One Hour made a follow-up service call to repair our heater. I won’t go into the gory details of the repair; it was a major repair. Here is what I want to say. When Webster’s Dictionary defines “professionalism”, “dedication” “commitment to excellence” and “determination”. Steve is the perfect definition and poster child for these qualities. He fought (two days in row) through the worst winter ice/snow storm we’ve had in Georgetown, SC over the last 30 years to ensure my family was warm and taken care of for a very low/fair/reasonable price. Steve has a fire in his belly for fixing heating/air systems and taking care of people. My family and I think he’s better than a rock star on human growth hormone. One Hour, Carlos, and Steve Rock!
We have been using 1 hr air for several years now. We highly recommend 1 hr air. They always come when they say they will. Every one of the technicians and customer service representatives have been very helpful.
It was time for our 6 months service with 1 hr air this morning. Bob the technician was right on time. Very respectful and extremely knowledgeable. Bob was here right when he said he would be.
Bob explained everything that he did and took the time to answer all of our questions. If possible we will request Bob in the future. If not, any of their technicians are Great!
For a very small monthly service fee 1hr air gives you piece of mind. Thank you 1 hr air for great service.
I am very pleased and impressed with this company. In an age of customer "no service," they are the exception to the rule. They arrive when they say they will, are respectful of the surroundings, very polite and courteous, and they know their business. Today, Antonio came to service our unit. He was on time, very polite, wasted no time in doing what he was there to do, and he even cleaned out my dryer vent and changed the batteries on our smoke detectors. Antonio explained everything he did. He was great!!! I highly recommend this company.
Maurice and Theresa
David and Cherie Mumford
Elizabeth P. – James Island, SC
Vicky H. – Summerville, SC
Mary M. – Charleston, SC
Lawrence S. – Mount Pleasant, SC
Richard S. – Myrtle Beach, SC
Rich D. – Little River, SC
Annette & Richie K. – Myrtle Beach, SC
Toni L. – Myrtle Beach, SC